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Martinsburg, WV

Call Center Manager

Call Center Manager

FPC of Decatur

FPC of Decatur

JOB DESCRIPTION: Confidential Search . Major Technical Services  Company has an immediate opening for a CALL CENTER MANAGER  for its Martinsburg, WV area location. This CALL CENTER MANAGER has full responsibility for all Customer Service aspects. Stable Business with continuing growth. Job functions include:

·         Maximize Work Flow efficiency .

·         Maintain high levels of Service Quality and Customer Satisfaction.

·         Establish and Monitor Metrics for Call Center Reps.

·         Make appropriate Business Changes based on Customer  Requirements.

·         Manage and meet approved Budgets.

·         Coach, effectively manage Call Center Reps.


·         BS Degree preferred. Equivalent  work experience OK.

·         Minimum 5 years Customer Service experience .

·         Minimum 2  years  Supervisory experience.

·         Thorough knowledge of Call Center Functions.

·         Computer proficiency; Microsoft Outlook, Word, Excel, Power Point.

Salary Range: $70K to $100K    

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