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Hyde Park, MA

System Support Analyst / Progress Developer (ERP & EDI)

System Support Analyst / Progress Developer (ERP & EDI)

FPC of Riverwood

FPC of Riverwood

Summary: Exciting IT role supporting a wholesale apparel company that is profitable and growing!  Have experience in ERP / EDI?  This role may be a great long-term and stable opportunity for you!

Position: System Support Analyst/Progress Developer

Location: Hyde Park, MA (Hybrid work environment available)

Reports To: Service Delivery Manager (UK), dotted line to Distribution Center General Manager (local)

Job Purpose:

The System Support Analyst is responsible for the provision of software support for the company’s core applications, especially the ERP system (SyscomERP) and EDI functions. Application issues are reported to IT via a Service Desk system and the job holder is responsible for analysing the root cause, replicating it and efficiently managing the issue through to resolution. The role also includes testing of any software changes and providing training for the users of the core application and the development of system reports.


Must Have:

-        Previous experience in providing application support for a core business system (ERP etc)

-        Experience of system testing following software changes (both bug fixes and developments)

-        Experience of training system users

-        Proven analytical problem solving abilities to enable the job holder to understand and replicate the root cause of some of the support calls

-        Self-motivated / self-starter who is organised and able to work on own initiative but also as part of a successful Systems Support Team. The ability to accurately prioritise work is essential

-        Good interpersonal and communication skills are essential as this role will involve liaising closely with system users.


Nice to Have:

-        Previous experience in extracting and analysing data from a core application using ODBC as part of the fault resolution service.

-        SQL skills would be an advantage

-        Excellent Excel skills

-        Previous experience in working with either SyscomERP, Systex, Prima solutions, JD Edwards, SAP, AX or equivalent ERP system

-        EDI support experience / knowledge would be an advantage

-        E-comm experience

-        Power BI  experience is a plus

-        Progress Development skills (Openedge v11)

-        SSRS Report Development


Additional Notes:

-        This is an excellent opportunity to develop a career in IT with a dynamic and very successful business

-        There is only very occasional business travel expected with this role (less than 10%)

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