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Head of Operations

Location: Houston, TX

Company Overview
Join a dynamic and fast-growing startup in the third-party logistics (3PL) space. Hiring company specializes in e-commerce logistics, offering end-to-end solutions that deliver exceptional value and efficiency for their clients. As the hiring company scales into new markets, they are seeking a strategic, entrepreneurial, and results-driven Head of Operations to drive operational excellence and growth.

Position Summary
The Head of Operations will be a pivotal leader, responsible for overseeing all aspects of warehouse and logistics operations while playing a key role in shaping company culture. This role requires a seasoned operations professional with a proven track record of scaling businesses, developing and improving processes, and delivering world-class results. The ideal candidate is an entrepreneurial thinker who thrives in a high-growth environment and is motivated by the opportunity to build and expand.

Key Responsibilities

• Leadership & Culture Building: Foster a culture of accountability, collaboration, and continuous improvement. Lead and inspire teams to perform at their best while aligning with the company’s vision and values.
• Operations Management: Take total ownership of warehouse and logistics operations, ensuring efficiency, accuracy, and cost-effectiveness.
• Strategic Growth: Oversee site selection and launch for new facilities as the company expands into additional markets. Plan and execute scaling strategies while maintaining operational excellence.
• Process Development: Create, refine, and own operational processes to improve productivity, quality, and service levels.
• Financial Management: Manage P&L, budgets, and financial performance metrics. Drive cost efficiency while achieving revenue and profitability goals.
• Proactive Problem-Solving: Identify opportunities for improvement and bring actionable recommendations to elevate operations to a “world-class” standard.
• Stakeholder Engagement: Collaborate with executive leadership, clients, and partners to ensure alignment on goals and strategies.

Qualifications & Experience

• Bachelor’s Degree is required, MBA preferred.
• Certifications such as Six Sigma and/or APICS are a plus.
• Proven leadership experience with a track record of building and scaling teams while fostering a strong organizational culture.
• Demonstrated success in managing P&L and strong financial acumen.
• Hands-on e-commerce 3PL logistics experience, including comprehensive ownership of warehouse operations.
• Skilled in developing, owning, and improving processes to achieve operational excellence.
• Experience in growing businesses in a leadership role, preferably in a startup or high-growth environment.
• Entrepreneurial mindset with a willingness to take calculated risks for significant upside.
• Strong project management skills with experience in site selection and operational launches.

Key Attributes

• Proactive problem solver with a passion for continuous improvement.
• Excellent communicator and team player with strong interpersonal skills.
• Resilient and adaptable, thriving in a fast-paced and evolving environment.
• Driven by results and motivated to create value for both the company and its clients.

Why Join This Team?
This is a unique opportunity to join a high-potential startup in a key leadership role with significant impact. The hiring company offers a collaborative environment, an entrepreneurial culture, and the chance to build a scalable business model from the ground up.