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Position: General Manager Phoenix

Direct Reports: VP of Operations

Relocation: Yes

Job Summary: The General Manager is responsible for driving strategic initiatives across each branch within their division. This position will oversee the full scope of the operational functions including the P&L management and business development within their division and ensure each branch’s goals are aligned with the overall objectives. The General Manager will focus on identifying and implementing strategic approaches that enhance operational productivity, exceed financial targets, and drive sustainable growth.

Job Responsibilities:

·        Strategic Leadership & Team Development:

o   Provide strategic leadership to the teams across multiple branches, setting ambitious performance goals, offering guidance and support, ensuring leaders are conducting regular performance evaluations, and proactively addressing personnel issues to foster a high-performing workforce.

o   Cultivate a collaborative culture across all branches, emphasizing teamwork, effective communication, and a shared commitment to achieving strategic objectives.

o   Optimize the allocation and utilization of resources such as manpower, equipment, and materials across branches, aligning them with projects and service requests to drive operational excellence.

o   Ensure your leaders are partnering with other support teams to drive optimal operations.

·        Customer Relationship Management:

o   Focus on enhancing customer satisfaction by driving the customer-focus mindset with your team.

o   Ensure your team is developing strong customer relationships, implementing quality service delivery processes, and continuously improving customer experience to drive reputation, growth, and financial success.

o   Partner with Business Development and the local Branch leadership to develop market strategies across the regions to drive growth and competitive intelligence.

·        Operational Excellence:

o   Develop and implement comprehensive strategic operational plans for each branch, incorporating revenue and profitability targets.

o   Establish streamlined procedures, workflows, and schedules that optimize service delivery, project execution, and financial performance.

·        P&L Management:

o   Assume overall accountability for the P&L management of each branch, actively contributing to revenue generation through identification of new business opportunities to drive growth, cultivation of customer relationships, and close collaboration with the Sales team to secure profitable service contracts.

o   Collaborate closely with the Finance department to monitor costs and expenses across branches, ensuring they are aligned with budgetary constraints and revenue targets. Focus on optimizing operational efficiencies that will impact branch profitability.

o   Evaluate the financial performance of each branch, including revenue, expenses, and profitability. Leverage these insights to make informed decisions, identify growth areas, and implement corrective actions as needed.

·        Health & Safety:

o   Champion a culture of Safety across all branches, working in partnership with Safety experts to ensure employees have the necessary tools and strategic implementation of personal protective equipment (PPE) for their work.

o   Establish robust quality control measures, make sure frequent inspections are completed, and ensure compliance with fire and life safety regulations, industry best practices, and enforce high standards to elevate service quality and customer satisfaction across all branches.

·        Additional:

o   Other duties as assigned.

Requirements:

Education, Licensure & Certifications:

·        Must have a bachelor’s degree in business administration, engineering, or similar discipline. Master’s degree is preferred.

·        Equivalent experience may be considered in lieu of a degree.

Experience:

·        Must have a minimum of 10 years of industry-related experience, specifically focused on service and/or construction.

·        A minimum of 5 years of experience in a leadership role is preferred.

·        Experience with leading multiple teams of service coordination, technician workflows, and project execution is important.

·        Experience with P&L management is required.

Knowledge, Skills, Capabilities:

·        Deep knowledge of fire and life safety regulations, codes, and industry best practices. Specifically related to resource allocation, project management, scheduling, and quality assurance.

·        Strong leadership and management skills to effectively oversee multiple branches and teams.

·        Proven ability to successfully manage operational P&L activity for a large scope.

·        In-depth understanding of operational processes, resource allocation, and project management.

·        Excellent communication skills, both verbal and written, with the ability to interact with employees and customers.

·        Excellent communication and interpersonal skills are necessary for effectively collaborating with stakeholders, including Branch Managers, employees, customers, and senior executives.

·        Strong problem-solving and decision-making abilities, with a focus on delivering results and the ability to overcome a variety of obstacles.

·        Ability to prioritize tasks, delegating when appropriate.

·        Excellent organizational skills and attention to detail.

·        Proficient with Microsoft Office Suite or related software.

·        Ability to adapt to changing business environments and able to navigate through ambiguity.