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Role Overview:
The Director of Program Management will lead the Program Management team to drive customer success from project initiation through delivery. Responsible for developing and executing strategies that ensure program excellence, timely delivery, and customer satisfaction while managing cross-functional teams to achieve business objectives. Representing a very successful and growing EMS (Electronics Manufacturing Services) organization, working primarily with Aerospace and Defense customers.

Key Responsibilities:

• Lead the Program Management team, overseeing all project lifecycles from concept to completion, ensuring projects meet customer requirements and business goals
• Develop and implement strategic initiatives to optimize program execution, streamline workflows, and enhance customer satisfaction
• Collaborate closely with internal departments (Operations, Engineering, Quality, Supply Chain) to ensure seamless communication and coordination across teams
• Act as the primary point of contact for customers, managing expectations, ensuring clarity in project requirements, and resolving any issues or escalations
• Establish and maintain key performance indicators (KPIs) to monitor program progress, identify risks, and implement corrective actions to keep projects on track
• Develop comprehensive program plans, including timelines, budgets, and resource allocation, while ensuring adherence to company standards and customer specifications
• Foster strong relationships with key stakeholders to ensure smooth program execution and delivery
• Lead efforts to improve processes, leveraging Lean and Six Sigma principles to enhance efficiency and reduce waste
• Mentor and develop Program Managers, providing clear direction, setting performance objectives, and fostering a culture of accountability and growth
• Participate in strategic planning, providing input on business development, resource needs, and future growth opportunities for the Program Management department
• Ensure programs are delivered within agreed timelines, budgets, and quality standards
• Contribute to customer satisfaction and retention by continually enhancing program delivery and customer communication
• Prepare and present reports to senior management on program status, risks, and opportunities

Qualifications:

• Bachelor’s degree in Engineering, Business, or a related field (MBA preferred)
• 10+ years of experience in program management
• 5+ years of experience EMS (Electronics Manufacturing Services) or PCBA manufacturing
• Proven leadership experience with at least 3 years managing a team of program managers
• Strong understanding of PCBA, electromechanical, and wire/cable assembly processes
• Expertise in project management methodologies, including Agile, Lean, and Six Sigma
• Strong problem-solving abilities with a focus on customer satisfaction and quality
• Experience with customer-facing roles, managing high-profile projects and resolving issues with professionalism
• Strong financial acumen, with experience in budgeting, forecasting, and cost management
• Ability to thrive in a fast-paced, dynamic environment and adapt to changing priorities
• PMP certification is a plus