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Summary

The Program Manager will serve as a key liaison between the company and the customer by developing quotations, customer solutions, and documentation for both new and existing customer relationships. Effective in a team-based environment alongside leaders of other functional areas to deliver a consistently positive experience to each customer. Works closely with sales management on attracting, winning, and retaining customers in the Electronics Manufacturing Industry. 

The company is a small to mid-sized electronics manufacturer, specializing in the Aerospace and Defense markets, providing end-to-end electronics manufacturing services.

Responsibilities

• Project Planning - Develop and maintain project plans, timelines, and schedules
• Resource Management - Allocate and manage resources, including personnel, equipment, and materials
• Budget Management - Monitor and control project costs to ensure adherence to budgetary constraints
• Risk Management - Monitor and manage risks throughout the project lifecycle
• Supplier & Vendor Management - Negotiate contracts and agreements with suppliers, Ensure timely delivery of components and materials 
• Quality Assurance - Monitor and Ensure compliance with industry standards and customer requirements
• Production Oversight - Coordinate manufacturing activities, including assembly, testing, and quality control
• Cross-functional Collaboration - Collaborate with various departments including engineering, design, procurement, and logistics
• Change Management - Manage changes in project scope, schedule, or requirements
• Documentation & Reporting - Maintain project documentation, including status reports, meetings, and technical documents
• Continuous Improvement - Identify opportunities for process improvements and efficiency gains
• Regulatory Compliance - Ensure compliance with industry-specific regulations and certifications
• Conflict Resolution - Foster a collaborative and problem-solving culture throughout customer relationships
• Customer Communication - Act as main point of contact for customer inquiries and concerns, Provide regular updates on project status and address customer feedback
• Team Leadership - Lead and motivate project teams, providing guidance and support to team members
• Industry Knowledge - Stay informed about advancements in electronics manufacturing technologies and trends 

Qualifications

• 5 years of recent experience in Program/Account Management of a related industry
• Bachelor's degree preferred
• Familiarity with MRP systems
• Good understanding of the electronics manufacturing process
• Ability to drive positive results with minimal supervision
• Excellent communication and negotiation skills
• Strong organizational skills