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Dallas, TX

VP of Operations

VP of Operations

FPC of Brighton

FPC of Brighton

VP of Operations


REPORTS TO: Chief Operating Officer

LOCATION:       Dallas, TX 


We are seeking a leader that is a change agent who brings groundbreaking ideas, insights, and vision to the workplace.  A professional who excels at identifying inefficiencies and implementing solutions to overcome them.  Where some see problems, you see a roadmap to a better future.

The client is a leading growth-oriented company helping modernize local governments with document digitization, restoration, preservation, and storage solutions. We hire those who are thought leaders in their respective fields, professionals who are looking for an opportunity to lead positive change, create and manage a healthy work culture, and to develop skills for themselves and their staff.  Those who are interested in a career, not a job.


The VP Operations – Digital Services, serves as a hands-on leader of change within the business. To be successful in this role, you must impact profitable, sustainable growth by engaging employees and leveraging tools and methodologies that drive excellence at all levels of the enterprise. 

The ideal candidate will possess a mastery of transformational change, operational efficiency, Lean principles, data-driven decision-making, and delivering on results. 

Further, understanding the numbers behind the business (e.g., P&L statement, balance sheet, net working capital, et al.) is critical to realize the full potential of delivering measurable results.  You must know which levers to pull to ensure the right outcomes.

This role will have high visibility across the business, including the Executive Leadership Team, while working to deliver significant financial benefits.  


       Set the vision, direction, and priorities for digital services operations across the company.

       Foster a culture of innovation, collaboration, execution, and delivery.

       Develop an efficient and effective department through strategic planning, assessment, performance management, and optimal use of people, technology, time, and budget.

       Execute delivery on time, on budget, and with the highest standards.

       Design workflows to achieve scalable and efficient throughput.

       Establish operations KPI’s and scorecards to drive performance improvement, including safety, quality, on-time delivery, productivity, lead time, throughput, and EBITDA.

       Partner with IT to evaluate and implement software/technology to automate production and Quality Control/Assurance processes.

       Continuously remove waste, friction, and frustration from operational processes.

       Apply visual management techniques to improve transparency of status, priorities, and results.

       Leverage a deep understanding of tools and systems to advance processes and automation.

       Drive changes needed within and across systems to support optimal workflow.

       Identify and implement emerging technology to be incorporated into operational capabilities.


       10+ years of relevant experience resulting in outstanding organizational performance.

       Bachelor’s degree in a related field.  Master’s Degree preferred.

       Track record of successfully implementing Lean methodologies.

       Experience working in a production environment with both physical and digital workflows.

       Success managing complex, time-sensitive projects, evaluating workflows, and successfully designing or enhancing production-oriented work processes.

       Ability to identify, analyze, and solve problems affecting production.

       Effective communication and influencing skills, from shop floor to Board room.

       Ability to plan, organize, and prioritize organizational workload, and respond to changing business demands.

       Demonstrated ability to develop and maintain effective collaborative relationships with team members, management, and internal/external partners. 

       Comfort utilizing an ERP system, ideally NetSuite.

       Demonstrated expertise with imaging and/or indexing software is preferred.

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